Xonetic has worked with a large UK university to redesign the end-user IT services. Creating new usages for the IT users and generating savings for the University over time.
Xonetic started the work by conducting an in-depth analysis of the exiting end user IT services of the University, looking at user personas, usages, technologies and cost. The picture that was captured showed a high degree of inconstancy in the services, devices, aging technologies and many dedicated and expensive processes, increasing cost and risk for the University.
Based on this picture, Xonetic proposed a set of 10 recommendations to enhance the user experience, but also improve efficiency in managing the end user IT services. The objective was to enhance user experience by allowing them to access their data and applications from any device.
Anywhere, Securely.
The recommendations were then translated into concrete project plans and estimated to allow the University to measure the impact of these new services on their IT operations budget.
Xonetic built a comprehensive business case with different
options, able to deliver up to £2.3M per year once implementation of the new services achieved.
To Find Out More Contact Xonetic
I like my work best when I can motivate and help other people. I constantly strive for excellence in everything I do and I’m open to different ideas that challenge my views. I believe in constant change which drives my innovative mindset. My background is both in technology and business with more than 15 years’ experience ranging from demand, development to service management. I enjoy taking initiative and carry out new ventures.
I try to keep things simple and bring my skills when I coach and facilitate to inspire people and help them innovate. I’m passionate about all forms of facilitation and coaching be it face-to-face or virtual facilitation. I also enjoy creating different e-learning training, holding innovation workshops and design thinking hackathons.
I also find it very important to nurture my creative side along the way (visual arts: photography, sketching, videography and all areas of design) through both my work and hobbies – which I’m happy to say I get to do often enough.
I work as coach and facilitator in the Business Technology Academy. My focus is business simulation games such as the DevOps simulation. I consider myself a full-stack Business Technology professional of sorts. During the past 20+ years, I’ve worked in wide range of various IT and business management roles in and with organizations ranging from global enterprises to startups in a variety of industries.
I enjoy looking for new perspectives to phenomena and challenging myself and others to continuously develop ourselves and to expand our thinking. Being in the discomfort zone is the way to grow. As a coach I like to cross breed theoretical frameworks, practical examples, illuminating stories and humour. I see simulation games as a perfect way to combine these into an engaging and fun day.
I enjoy exploring life through various projects and experiments. Some of these involve focused self-development both physically and mentally, while others focus more on creative aspirations related to areas like photography, writing and digital media.
